Leasehold Housing Officer
*Job Type: Contract (3 to 6 months)
*Location: Wokingham
*Hourly Rate: £29.29
We are seeking a Local Housing Manager with experience in managing leasehold tenures. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Wokingham. This customer-facing position requires effective relationship management skills to enhance our client’s reputation with local authority partners and other external agencies.
Day-to-day of the role:
*Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
*Manage complaints effectively, using strong customer service and communication skills.
*Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
*Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
*Lead on managing ASB cases in your assigned area, collaborating with the specialist Tenancy Enforcement team as necessary.
*Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
*Well-developed communication skills, both written and verbal.
*Experience managing Leasehold & shared ownership tenures is essential.
*Knowledge of housing and anti-social behaviour-related legislation, including service charges.
*Ability to build and sustain working relationships with colleagues and key stakeholders.
*Proven record of delivering excellent customer-focused services.
*Basic DBS check required and a valid driving licence.
To apply please reply with your update CV