This is an excellent opportunity for a German-speaking individual passionate about customer service to join a leading industrial and manufacturing firm. The successful candidate will work within a vibrant Customer Service department, offering first-class support to our German-speaking customers.
Client Details
This company is a well-established organisation within the industrial and manufacturing sector. They are a large-scale enterprise, operating from their brand new head office based in Liverpool. They pride themselves in maintaining a high standard of quality and service in all their operations.
Description
*Providing excellent customer service to German-speaking customers via phone, email, and live chat.
*Handling customer inquiries, complaints, and feedback professionally and effectively.
*Processing orders, forms, and requests promptly.
*Working closely with other departments to ensure customer satisfaction.
*Maintaining a comprehensive knowledge of the company’s products and services.
*Adhering to company policies and procedures at all times.
*Participating in team meetings and training sessions.
*Contributing to team effort by accomplishing related results as needed.
Profile
A successful Trainee: Customer Service Specialist - German Speaking should have:
*Proficiency in German language (both written and spoken).
*Excellent communication and interpersonal skills.
*Proficiency in using computers and relevant software applications.
*Strong problem-solving skills and the ability to handle challenging situations.
*A proactive approach and a strong desire to provide outstanding customer service.
Job Offer
*A competitive annual salary from £35,000-£38,000!
*A collaborative and supportive work environment.
*A comprehensive training program to aid in your professional development.
*A generous holiday leave package.