The Customer Service Advisor will provide exceptional service to all customers, handling inquiries and requests with proficiency. The role requires a dedicated and empathetic professional, skilled in providing solutions and maintaining the company’s high service standards.
Client Details
The business is a leading player in the FMCG industry, employing over 100,000 staff across multiple sites. The company is well-established, boasting a strong reputation for quality products and exceptional customer service. Located in Liverpool, the business is renowned for its commitment to employee development and growth. .
Description
*Managing customers orders to ensure fulfilment.
*Promptly and efficiently resolving ant queries or complaints.
*Analysing key trends to impact long term solutions.
*Communicating and coordinating with internal departments.
*Providing feedback on the efficiency of the customer service process.
*Delivering expectational and professional levels of customer service.
*Ensuring process guidelines are adhered too.
Profile
A successful Customer Service Advisor should have:
*Strong communication and interpersonal skills.
*Proficiency in customer relationship management software.
*An ability to work well under pressure.
*Excellent problem-solving skills and attention to detail.
*A commitment to providing excellent customer service.
Job Offer
*A competitive salary.
*Excellent opportunities for career progression within the FMCG industry.
*A positive, team-oriented work environment.
*Comprehensive training and development opportunities.
*Generous holiday leave.