Remote Senior Application Support Specialist
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Added before 3 Days
- England,East of England,Hertfordshire
- full-time
- £47,000 - £55,000 per annum
Job Description:
About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication! We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes.
Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients’ applications, providing expert troubleshooting, and delivering unparalleled customer service.
Responsibilities:
* Provide advanced technical support for AWS and Azure applications.
* Troubleshoot and resolve complex application issues.
* Collaborate with cross-functional teams to ensure application reliability and performance.
* Perform application monitoring and maintenance.
* Develop and implement support strategies and best practices.
* Document technical issues and solutions for knowledge base.
* Train and mentor junior support analysts.
Qualifications:
* 5+ years of experience in application support, with a focus on AWS and Azure.
* Proficiency in troubleshooting and resolving technical issues.
* Strong understanding of cloud infrastructure and services.
* Excellent communication and customer service skills.
* Ability to work independently in a remote environment.
* Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.
Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients’ applications, providing expert troubleshooting, and delivering unparalleled customer service.
Responsibilities:
* Provide advanced technical support for AWS and Azure applications.
* Troubleshoot and resolve complex application issues.
* Collaborate with cross-functional teams to ensure application reliability and performance.
* Perform application monitoring and maintenance.
* Develop and implement support strategies and best practices.
* Document technical issues and solutions for knowledge base.
* Train and mentor junior support analysts.
Qualifications:
* 5+ years of experience in application support, with a focus on AWS and Azure.
* Proficiency in troubleshooting and resolving technical issues.
* Strong understanding of cloud infrastructure and services.
* Excellent communication and customer service skills.
* Ability to work independently in a remote environment.
* Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.
Job number 1668432