Resident Service Assistant
other jobs Dove
Added before 3 Days
- England,London
- full-time
- £30,000 - £35,000 per annum
Job Description:
Resident Service Assistant - North Acton - £30,000 to £35,000 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
*Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
*Responding to rental enquiries, booking in and conducting viewings and agreeing offers
*Aiming to achieve 97% and above occupancy
*Completing all applicant vetting
*Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
*Processing offers and completing all tenancy documentation
*Providing weekly statistics on enquiries and producing market analysis on rents
*Negotiating renewal tenancy terms and processing the relevant documentation
*Provide first class customer service to residents
*Organising and running tenant services via third parties and in house
*Ensuring up to date resident communication via various channels including social media
*Seeking special offers and discounts for residents from local businesses
*Creating a community feel through communication, events and innovations
*To act as first point of call for residents to report maintenance issues
*Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
*Carrying out regular inspections of communal areas and apartments
*Organising minor works between tenancies to maintain first class presentation of apartments
*Completing check in and check out reports; determining deposit returns
*Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
*Previous BTR/Lettings/Property Management experience required
*Strong Customer Service background
*Ability to think on their feet and make considered decisions with a common-sense approach
*Outgoing, warm and friendly personality with a positive attitude
*Organised, meticulous and tenacious
*Excellent written and spoken communication
*IT literate and Social Media savvy
*Strong financial management skills
Working Hours: Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary: £30,000 to £35,000 + 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C’s and Privacy Policy which can be found at doveandhawk.co.uk
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
*Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
*Responding to rental enquiries, booking in and conducting viewings and agreeing offers
*Aiming to achieve 97% and above occupancy
*Completing all applicant vetting
*Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
*Processing offers and completing all tenancy documentation
*Providing weekly statistics on enquiries and producing market analysis on rents
*Negotiating renewal tenancy terms and processing the relevant documentation
*Provide first class customer service to residents
*Organising and running tenant services via third parties and in house
*Ensuring up to date resident communication via various channels including social media
*Seeking special offers and discounts for residents from local businesses
*Creating a community feel through communication, events and innovations
*To act as first point of call for residents to report maintenance issues
*Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
*Carrying out regular inspections of communal areas and apartments
*Organising minor works between tenancies to maintain first class presentation of apartments
*Completing check in and check out reports; determining deposit returns
*Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
*Previous BTR/Lettings/Property Management experience required
*Strong Customer Service background
*Ability to think on their feet and make considered decisions with a common-sense approach
*Outgoing, warm and friendly personality with a positive attitude
*Organised, meticulous and tenacious
*Excellent written and spoken communication
*IT literate and Social Media savvy
*Strong financial management skills
Working Hours: Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary: £30,000 to £35,000 + 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C’s and Privacy Policy which can be found at doveandhawk.co.uk
Job number 1668503