To provide a high level of professional and courteous reception service to all staff and clients visiting the building. To answer all calls in a polite and friendly manner promptly and efficiently. Provide support to the office and assist with facilities on day to day issues which arise.
Primary Duties
*Meet and greet all visitors in a professional, welcoming and friendly manner, ensuring all visitors are signed in, in accordance with health and safety regulations
*Answer all internal/external calls promptly on computerised switchboard, transfer calls/take detailed messages as required
*Oversee meeting room schedules, make bookings when requested and resolve meeting room conflicts accordingly
*Order catering/lunch for on site meetings as requested by the meeting facilitator
*Sort all incoming post and faxes and distribute to members of staff
*Receive and sign for deliveries and arrange/handle collections
*Frank outgoing post and prepare recorded and special deliveries
*Responsible for ordering, monitoring and replenishing all office supplies and stationery
*Request maintenance and report faults for office equipment
*Use(CRM) system to support enquires and provision of information
*Oversee events diary and keep up to date
*Look after internal library of publications
*Monitor enquiries and all meeting rooms inboxes
*Undertake a proactive role to ensure the smooth running of the office
Secondary Duties
*Responsible for staff annual leave/sickness, record and file leave requests, update excel spreadsheet and staff leave calendar
*Assist with staff events
Skill set
*Ability to communicate with people at all levels confidently and professionally
*Polite, friendly and well spoken
*Knowledge and proficiency in Microsoft Outlook, Word and Excel
*Previous reception/front of house experience
*Self motivated and using own initiative
*Excellent time keeping skills
*Proactive approach to work
*Excellent organisational ability
*Attention to detail
*Ability to multitask and prioritise workload
*Knowledge of Microsoft Office required
*Knowledge of Cisco - switchboard system