Assistant Property Manager
Onsite 5 days a week
£38,000 - £43,000 plus benefits
A residential customer facing role taking responsibility for delivering residential and property management services for a global Property Management firm.. You will provide excellent quality and value within the residential environment for a wide mix of residents, Commercial Units, occupiers and visitors by supporting the Property Manager (PM) Reporting to the Head of Residential on a flagship site and you will act as the Managing Agent interface for residents and lease compliance for this unique mixed use property.
Property Management
* Responsible for effective and efficient residential leasehold management including all internal communication with the Property Manager, supply partners and residents
* Develop and maintain a professional understanding of resident representatives including any Owner’s Associations, encouraging frequent and open communication and information flows on relevant building and estate issues.
* Support site wide communications across the residential app with newsletters, operational updates and sporidic updates.
* Form strong relationships with key stakeholders.
* Assist with manage all contracted services for the Concierge.
* Ensure that all queries that reach the Concierge, the communal email inbox or the app are responded to and dealt with correctly and in a timely and courteous manner.
* Review monthly expenditure and open commitments. Ensure open commitments are closed where no longer applicable.
* Actively review budget vs actual on a monthly basis
* Manage and update all insurance claims with the broker and report monthly claims updates.
* Update residential procedures and policies ensuring messages are on brand and are clear and concise and in accordance with the lease.
* Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident’s portal is maintained as ’current’ at all times and that relevant testing of procedures is carried out and documented.
* Be a point for escalation for leaseholder queries and day to day management issues
Residential Management
* In conjunction with Property Manager, Implement S20 consultations from start to finish and explain the principals and steps clearly to all stakeholders. Answer observations in a pragmatic manner.
* Record and report on leasehold management queries
* Develop and deliver excellent customer services.
* Encourage frequent and open communication and information flows on relevant building and estate issues with the Owners Association and leaseholders.
* Take notes for PM during meetings with OA or stakeholders
* To work in conjunction with all internal departments and lead on internal processes to deliver client KPI s.
* Support with administration of insurance claims
Requirements
* Must have Proven experience in a junior residential property management role (minimum 2 years
* Must have Leasehold experience
* Excellent communicator written and verbal
* Excellent communicator written and verbal
* People collaboration and communication skills
* Proven experience in a junior residential property management role (minimum 2 years)
* Understanding of residential leases
* Understanding of statutory regulations including requirements under Landlord and Tenant Act
* Understanding of corporate structure and Client involvement
* Discretion and sensitivity in dealing with confidential matters
* Detailed understanding of RICS Service Charge Codes, Professional Statement, and regulations
* Strong IT Skills
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.