### Description

**About the Role**
The main purpose of the role is to deliver a fantastic service to our guests
while they are enjoying their holiday with us. Here in Guest Services you will
be mainly working back of house on our telephone-based system helping our
guests have an altogether more entertaining and fun break. You will be helping
our guests curate their stay with us by giving advice about the fantastic
product offering we have and giving advice about our local area. We put the
fun back in to our guests holiday so if things aren’t going to plan with their
break, you will be helping our guests get things back on track by using your
empathy and problem solving skills to understand fully what has gone wrong and
ensuring that any jobs & feedback are logged then followed up with the guest.
Within the guest services team, we also look after the check-in experience for
all of our guests and meet some guests face to face to talk through anything,
they may need help with.

_Normal working hours:_
We are currently looking for Full Time team to join us in Guest Services.
Normal working will be a shift between 9am and 9pm on our arrival days and any
other day will be 9-5. We are open 7 days a week so flexibility with days,
start and finish times will be needed to ensure we can give our guests a great
experience.

### Key Responsibilities

We are looking for team with great communication skills who enjoy helping
people, A team player who supports your colleagues while they support you. You
will need a great telephone manner including being confident at offering
solutions to our guests. We use different systems to log jobs and feedback for
our guests so being confident on a computer is a must.

### About Butlins

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.

There has never been a more exciting time to join Butlin’s!