About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £111.6 billion in customer investments (as at 31 March 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4

Department: Digital

Location: Southampton

Contract type: Permanent *This role will be responsible for supporting the User Experience team to create, design and optimise Quilter’s digital experience to create a first-class user experience and drive desired customer and business outcomes.
*This role will be responsible for supporting the User Experience team to create, design and optimise Quilter’s digital experience to create a first-class user experience and drive desired customer and business outcomes.
*Creating UX outputs including but not limited to: wireframing, user journey mapping, information architecture and user testing
*Working with architects to deliver outputs to demonstrate first class UX across multiple projects
*Preparing and arranging moderated and unmoderated user testing sessions and helping to facilitate the sessions
*Creating high fidelity user interface designs for digital products and design systems
*Capture and translate business requirements and user needs into innovative digital user experiences
*Produce recommendations for optimising existing digital journeys based on research and insight
*Plan and identify project research needs using several user centred design techniques including, external research, persona development, customer testing, and quantitative/qualitative data research
*Carrying out assessments of existing information architecture and being able to identify areas for improvement, including creating content inventories and audits
*Translate requirements into wireframes and prototypes using Axure and Figma
*Work closely with the content teams to ensure web pages follow our design patterns and meet user needs
*Provide insight to projects/stakeholders based on research/analytics to support projects
*Utilise user research tools and analytics to provide insight and create outputs of user personas, user journeys and site maps
*Inputting UX knowledge to design patterns and style guides and helping to maintain our design standards
About You *Practical knowledge of relevant design / UX tools, preferably including Figma and Axure
*Experience in customer journey mapping, UX/UI design, information architecture, prototyping and other related UX disciplines
*Good understanding of user centred design processes, and ability to balance customer needs with business goals in developing first class digital solutions
*Some knowledge of web analytics and digital metrics and how to use them to drive business value
*Knowledge of quantitative and qualitative user research
*Solid experience of usability testing techniques and software
*Experience in dealing with stakeholders at all levels, including excellent communication, influencing and presentational skills
*Experience with both waterfall and agile development processes
*Financial services knowledge an advantage
#LI-PM1

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.</