The role
A central operational role acting as a shared service to the Property Management business line.
The role will support the senior management of an agile, busy business line with the delivery of process documentation, improvement and varied ad hoc projects. The successful individual will need to be proactive, well organised, a self-starter, and able to effectively engage with a wide range of stakeholders to ensure processes are analysed, reviewed, updated and promoted on an ongoing basis.
This role would suit candidates with experience of process or business analysis or with a background in internal/external audit or project management looking for a new challenge.
Responsibilities
• Direct management and delivery of all aspects of the process review programme. To include acting as process lead, design of process review programme, workshop organisation and administration, providing advice, and reporting on progress of the process review programme to senior management.
• Work with subject matter experts (SMEs) to conduct process analysis and validate current practices, understand challenges and support the identification of relevant solutions.
• Challenge current systems, processes and practices where appropriate.
• Seek to identify opportunities and implement improvements to drive efficiency and service delivery.
• Use professional judgement to proactively provide management with relevant information, reports, analysis, and insight relating to process status and the process review programme.
• Provide sound advice and recommendations in line with Company strategy.
• Take a proactive approach to maintaining process documentation, ensuring consistency, accuracy and completeness.
• Organise delivery of updated processes to senior management for adoption and final sign off, ensuring all key milestones have been passed.
• Develop and maintain relationships with key stakeholders across the business.
• Acts as a partner to (SMEs) in the delivery of their process objectives.
• Ability to prioritise and manage multiple deliverables for multiple stakeholders across the business line.
• Proactively support and document process improvements following the outcome of a project and work to embed and promote process related change initiatives.
• Coordinate with internal control teams/compliance to ensure compliance with group requirements in relation to processes.
• Drive promotion of process within the business by supporting training, advice and improving access to processes.
• Communication of process related content to the department through a variety of methods including newsletters, e-learning and presentations.
• Work closely with the Controls Manager to help identify risks and appropriate controls.
• Conduct process "audits", report findings and take action to correct issues identified.
• Monitor and report on the adoption and effectiveness of processes.

Person specification

Experience / Skill set required

• Proficient in the use of Word, Excel, PowerPoint, Visio
• Excellent Communication Skills
• Excellent Presentation and written skills
• Organised and detail conscious
• Stakeholder management experience
• Adaptable approach
• Can-do attitude
• Self-starter
• Analytical
• Quick learner
• Hands-on
• Tenacious
• Robust
• Proactive
• Commercial property management experience/knowledge is desirable
• Project Management Experience an advantage
• Process/Business analyst background an advantage
• Knowledge of conducting "walkthrough" testing an advantage

We are proud to offer award-winning benefits to support and reward our employees: *Heath & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
*Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.