Main Responsibilities:
*Perform trade support activities including, but not limited to, *Trade Monitoring: Oversee the execution of trades by outsourced dealing desks, ensuring accuracy and timeliness.
*Issue Resolution: Identify and resolve trade discrepancies, working closely with external dealing desks and internal teams.
*Communication: Act as the primary point of contact between internal portfolio managers, compliance teams, and outsourced dealing desks.

*Completion of other oversight checks on outsourced activities to ensure service delivery is maintained to agreed standards
*Investigate and resolve day to day operational queries, issues and incidents across a range of services provided by third party providers
*Ongoing oversight of outsourced dealing provider; including monitoring and recording of the timeliness and quality of deliverables
*Performance of ongoing due diligence on outsourced dealing provider, including oversight of broker management at outsourced dealing provider
*Provision of monthly reporting and other regular deliverables, ensuring sign off within specified timelines and performing controls to ensure outputs are complete and accurate
*Production of reporting for relevant governance committees and Board’s covering the funds administered in the UK and Lux and segregated mandates
*Management of issues and incidents, including root cause analysis, risk event reporting and determining/assessing remedial actions
*Prepare and maintain procedures, processes and controls documents, ensuring all department procedures and checklists remain up to date
*Identify operational improvement opportunities and proactively propose solutions including new processes and controls with supporting rationale and evidence for the basis of change
*Provide management information to senior management on regular basis as required
*Proactively build and maintain relationships with Service Providers, liaising closely with them to ensure the service is delivered and that any queries/problems/issues are dealt with in accordance with agreed standards and in a timely, accurate and complete manner
*Involvement in project and change activity including fund change, client take on and transition activity
*Maintain awareness of industry best practice and identify areas that are non-standard or where process improvement is possible, documenting processes and proposing solutions
*Ensure that knowledge and training of portfolio services related activities is shared on a regular basis.
*Proactively upskill in areas where required and ensuring that knowledge and training is shared with the broader team on any areas where SME knowledge exists. This should be maintained and evidenced through cross training trackers.
*Daily support to the wider Operations teams and other departments across the business in the resolution of issues, requests for information, process improvements and change.
Desired Attributes and Skills:
*Detailed knowledge and experience of buy side trading workflow and operations including experience of outsourced dealing operating model.
*Knowledge and understanding of the relevant regulatory environment in relation to front office controls and best execution requirements
*Strong understanding of trade lifecycle and financial markets.
*Excellent problem-solving and analytical skills.
*Proficiency in trade support systems and financial software.
*Strong communication and interpersonal skills.
*Ability to work under pressure and manage multiple tasks simultaneously.
*Detail-oriented with a high level of accuracy.
*Proactive and self-motivated.
*Strong ethical standards and integrity.
*Ability to work collaboratively in a team environment.
*Strong influencing skills and the ability to build effective relationships