THE ROLE
*The responsibilities of the role are;
*Managing WIP and billing activities for a portfolio of insurance adjusters
*Ensure adjusters submit timesheets in a timely manner and processing to the system
*Work towards monthly group and individual revenue targets.
*Reducing aged WIP within your area.
*Ability to work in multiple currencies billing companies in various countries.
*Adhering to strict market/client requirements for billing
*Working with credit control team and insurers, resolving invoice queries
*Working closely with Adjusters, Insurers and Brokers
*Uploading invoices onto various portals including Legal X.
*Seek assistance from adjustors to resolve any outstanding issues.
*Work with adjusters to ensure correct fee reserves are processed to ECF
*Process company fees into Class, ECF and Gemini.
*Keeping systems/master data updated with comments as invoices issued to clients.
*Assisting overseas offices with complicated billing.
*Completing reports for various areas of the business.
*Key Performance Indicators
*Achieving individual billing target
*Reducing WIP Days Outstanding
*Reducing the WIP provision/aged WIP
*Experience and Qualifications
ESSENTIAL:
*Significant demonstrable experience in billing, working in a fast-paced, high-volume environment.
*Ability to follow set processes but also be able to “think outside the box” to resolve a query or chase a client.
*Accurate recording keeping.
*Excellent work ethic with a proactive attitude.
*IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
*Having worked on various accounting or bespoke systems. And internal data management systems.
*Excellent query resolution and the ability to use all systems available to resolve the queries.
*Client-focused, good at establishing and building relationships.
*Experience in raising billing issues with senior staff.
*Experience in organising work to ensure objectives are met.
*Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
*Enjoy working in a team and independently.
*Ability to self-motivate and self-manage their workload.
*Enjoys challenges and resolves queries with a positive attitude and persona.
ADVANTAGEOUS:
*Experience with complicated billings/collections in a professional services environment
*Experience with the ECF/Class System
*Legal or Insurance billing