Social Media Assistant 
Venn Group are currently supporting a Housing Association in London who are looking for a social media enthusiast to join their Communications team. The ideal candidate will have proven social media skills (paid or voluntary) with evidence of increased engagement and participation. 
Key Responsibilities
*Content Creation and Scheduling *Assist in creating, writing, and editing engaging content for various social media platforms, including images, captions, videos, and stories
*Schedule and publish posts across platforms such as Instagram, Facebook, Twitter, LinkedIn, and TikTok using social media management tools
*Collaborate with design and marketing teams to ensure that content aligns with brand guidelines and overall marketing campaigns

*Community Engagement *Monitor social media channels for comments, messages, and mentions, and respond promptly to engage followers and maintain a positive online presence
*Engage with followers by liking, sharing, and commenting on relevant posts to foster a sense of community and increase reach
*Assist in handling customer service inquiries on social platforms, forwarding complex issues to the appropriate team member

*Social Media Monitoring and Reporting *Track and monitor social media metrics, such as engagement rates, follower growth, and post-performance, using analytics tools
*Compile weekly or monthly performance reports to help measure the success of social media efforts and suggest improvements
*Keep an eye on social media trends, competitor activity, and audience insights to help identify new opportunities

*Campaign Support *Support social media campaigns by coordinating content, assisting in promotional activities, and ensuring all posts go live according to schedule
*Participate in brainstorming sessions for new campaigns and content ideas that appeal to target audiences
*Contribute to the planning and execution of social media contests, giveaways, and other engagement strategies

*Trend and Competitor Analysis *Conduct basic competitor analysis to understand their social media strategies, content types, and audience engagement.

Required Skills and Qualifications
*Education: Bachelor’s degree or equivalent experience in Marketing, Communications, Digital Media, or a related field (current students or recent graduates may also be considered).
*Experience: Some experience with social media management, either through internships, personal projects, or work experience.
*Technical Skills: Basic proficiency with social media management tools (e.g., Hootsuite, Buffer, Later)
Preferred Qualifications
*Basic graphic design skills and familiarity with design tools like Canva, Adobe Photoshop, or similar
*Experience with analytics tools (e.g., Google Analytics, social media platform insights) and reporting on performance metrics