As part of our ongoing growth, we are excited to announce a brand new Scheduler (Grounds Maintenance) vacancy, to join our Grounds Maintenance Team on a permanent basis! The purpose of this role is to carry out a wide range of scheduling tasks to support both the Operations Manager and the Grounds Maintenance and Fencing teams.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
Outline of Key Responsibilities...
*Support the Grounds Maintenance and Fencing teams by maintaining and updating databases and spread sheets as directed. Scheduling and amending their work diaries using the dynamic scheduling system.
*Acting as first point of contact between Grounds Maintenance and Development for dealing with complex defects/enquiries/complaints) on new build properties.
*This role will involve liaising closely between Tenants and Grounds Maintenance/Fencing teams and their subcontractors to identify speedy resolutions to issues helping to put in place longer term solutions to stop these happening again.
*Processing invoices and job completions on internal database/system.
*Liaising with tenants and other customers on services provided by the Grounds Maintenance/ Fencing team.
*Carrying out scanning of all relevant documents and other administration tasks. Appointments for access, by Havebury staff and contractors as required.
We are looking for someone who has...
*Previous experience of dealing with customers
*Ability to work under pressure and to strict deadlines.
*To have a positive outlook and be passionate about customer service.
*The ability to ask the right questions to be able to understand the reason for the customer’s call/visit.
*Experience of using IT systems, including Microsoft office software Outlook, Word, Excel, and other databases.
Benefits
In return, we are offering...
*An annual salary of £27,562.00
*We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
*Flexible working around a 37 hour week
*Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
*Pension - between 7% - 12% dependant on individual contribution
*Life assurance - a payment of X3 your salary.
*Annual Flu Jab - provided each winter to all employees.
*Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
*Competitive medical cashback plan
"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.