A prestigious luxury hotel in the heart of the Cairngorms National Park is seeking an experienced reservations professional to join their award-winning team.
About the Role: The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Responsibilities include:
*Assisting in controlling rates and inventory
*Ensuring all rates are loaded in the GDS and Opera cloud system
*Monitoring and reporting on booking trends
*Supervising Reservationists in their daily duties
*Training and developing the Reservations team
*Contributing to achieve Room Revenue and Overall Revenue targets
About You: The ideal candidate will have:
*Previous experience with Opera Cloud PMS
*Excellent written and spoken English; additional languages are a plus
*Proven experience in a similar luxury 5-star hospitality environment
*Strong communication and organization skills
*Experience in training, coaching, and mentoring others
*The ability to work under pressure
*A passion for delivering exceptional experiences
What’s in it for You:
*Competitive salary plus tips TRONC (£200-£300 pm)
*30 days holiday
*Free 1-3 months accommodation while you settle into new location and find your own home
*Free 5* overnight  annual guest experience for you and a plus one
*Enhanced pension scheme
*Free food and drinks while on shift
*Generous discounts across various properties
*Life Assurance and health benefits
*Employee Assistance Programme
If you’re a proactive and detail-oriented professional with a passion for hospitality, apply now to join a team that values creativity and brilliant service.