Customer Service Advisor
other jobs Central Employment Agency (North East) Limited
Added before 1 Days
- England,East of England,Bedfordshire
- full-time
- £28,500 - £32,000 per annum
Job Description:
Key Duties:
*Oversee customer contract renewals and maintenance logs, ensuring accurate and timely updates and invoicing.
*Proactively reach out to customers to secure purchase orders for new periods, ensuring customer satisfaction and continuity of service.
*Efficiently process sales orders and invoices in relevant systems, maintaining smooth order flow and ensuring customer needs are met.
*Manage customer records and key information across platforms internal systems, ensuring accuracy and up-to-date data.
*Provide exceptional customer support, responding to inquiries via phone and email, offering solutions, and maintaining a positive customer experience throughout the process.
Key Competencies/Skills:
*Strong verbal and written communication skills, with the ability to engage effectively with customers at all levels.
*Excellent customer service skills, with a focus on problem-solving and relationship-building.
*Ability to multitask and prioritize in a fast-paced environment, ensuring prompt responses and timely resolution of customer requests.
*Proficient in Microsoft Office (especially Excel), with experience in using CRM and order management systems.
Conditions:
*Hours: Monday to Friday, 08:30 - 17:00 (37.5 hours/week)
*Location: Bedford
*Type: Permanent, subject to a probationary period
*Salary: £28,500 - 32,000 DOE
*Oversee customer contract renewals and maintenance logs, ensuring accurate and timely updates and invoicing.
*Proactively reach out to customers to secure purchase orders for new periods, ensuring customer satisfaction and continuity of service.
*Efficiently process sales orders and invoices in relevant systems, maintaining smooth order flow and ensuring customer needs are met.
*Manage customer records and key information across platforms internal systems, ensuring accuracy and up-to-date data.
*Provide exceptional customer support, responding to inquiries via phone and email, offering solutions, and maintaining a positive customer experience throughout the process.
Key Competencies/Skills:
*Strong verbal and written communication skills, with the ability to engage effectively with customers at all levels.
*Excellent customer service skills, with a focus on problem-solving and relationship-building.
*Ability to multitask and prioritize in a fast-paced environment, ensuring prompt responses and timely resolution of customer requests.
*Proficient in Microsoft Office (especially Excel), with experience in using CRM and order management systems.
Conditions:
*Hours: Monday to Friday, 08:30 - 17:00 (37.5 hours/week)
*Location: Bedford
*Type: Permanent, subject to a probationary period
*Salary: £28,500 - 32,000 DOE
Job number 1678735
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Company Details:
Central Employment Agency (North East) Limited
Company size: 20–49 employees
Industry: Recruitment Consultancy
Established in 1979, Central Employment is the oldest independent recruiter in the North East with over 37 years of industry expertise. Over the years...