Technical Support Analyst
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Added before 1 Days
- England,London,City of London
- full-time
- £40,000 - £44,000 per annum
Job Description:
Technical Support Analyst - Join a Growing IT Team at an Innovative Non-Profit!
Hybrid working pattern.
We’re looking for a dedicated Technical Support Analyst with hands-on 1st and 2nd Line Support experience to join our expanding IT team. If you’re passionate about technology and want to make a difference while helping users in a dynamic environment, this role is for you.
Key Responsibilities: *Support & Troubleshooting: Handle service tickets promptly and in line with SLAs, supporting users in a mixed Windows and Mac environment.
*System Maintenance: Build and maintain laptops and desktops, manage user accounts, and ensure security protocols are met.
*Software Management: Install and update software as needed, with an eye for detail and security.
Desired Skills: *Experience with Windows and Mac: Prior experience supporting both operating systems in a professional setting.
*Familiarity with Google Workspace & Slack (desirable): Knowledge of Google Workspace and Slack is a plus, but not essential.
This is a fantastic opportunity to work with an organisation committed to making a positive impact in the world while developing your technical skills in a supportive, growth-oriented environment.
Hybrid working pattern.
We’re looking for a dedicated Technical Support Analyst with hands-on 1st and 2nd Line Support experience to join our expanding IT team. If you’re passionate about technology and want to make a difference while helping users in a dynamic environment, this role is for you.
Key Responsibilities: *Support & Troubleshooting: Handle service tickets promptly and in line with SLAs, supporting users in a mixed Windows and Mac environment.
*System Maintenance: Build and maintain laptops and desktops, manage user accounts, and ensure security protocols are met.
*Software Management: Install and update software as needed, with an eye for detail and security.
Desired Skills: *Experience with Windows and Mac: Prior experience supporting both operating systems in a professional setting.
*Familiarity with Google Workspace & Slack (desirable): Knowledge of Google Workspace and Slack is a plus, but not essential.
This is a fantastic opportunity to work with an organisation committed to making a positive impact in the world while developing your technical skills in a supportive, growth-oriented environment.
Job number 1678807