Front of house supervisor
38,000 to 42,000
Permanent role
Company: My client based in London are a leading media and technology law firm whose lawyers combine in-depth legal and commercial knowledge with breadth of expertise and experience to give unparalleled advice to their clients.
Job description:
*Supervisory responsibilities for the reception team including formal appraisal meetings, coaching, and mentoring to ensure business support success.
*Coordinate with ground floor Reception, meet and greet all visitors in a warm and professional manner.
*Perform set up, regular room checks and turn down at end of day to ensure conference rooms are in perfect condition to receive the host and guests at all times.
*Proactively manage bookings, resolve meeting room conflicts and reallocate meeting rooms as requirements change throughout the day.
*Assist with booking, ordering and receiving supplies for any internal or external events organised by the Firm.
*Encourage feedback from fee earners and PAs and proactively act on any improvements.
*Assist clients with basic IT queries i.e., connecting to Wi-Fi and AV equipment set up.
*Take accurate messages and communicate effectively to the relevant parties, following up as/when it may be required.
Skills required:
*Must have experience working as a reception team leader and previously as a receptionist in a professional services environment (Legal, Accountancy, Finance, LLP)
*Extensive corporate reception and switchboard experience. Proven track record of experience on a busy reception desk is essential
*Comfortable sharing knowledge with other team members, upskilling and supporting other and more junior team members when necessary
*Ability to work confidentially, remaining discreet at all times