Internal Account Support *Location: Office-based
*Hours: 40 hours per week (8am – 5pm with 1 hour for lunch)
*Job Type: Full-time
We are seeking a proactive Internal Account Support professional to join our client. This role involves working closely with customers and potential customers to provide first-class service. You will handle both outbound and inbound calls, manage customer accounts, and process orders efficiently. This position does not require travel except for occasional companywide events.
Day-to-day of the role: *Frontline Customer Support: Handle phone calls professionally, manage customer queries, and stay updated with cruise ship movements to offer timely resolutions.
*Customer Order Management: Ensure accurate and timely processing of orders, manage delivery issues, and maintain communication with customers regarding order status.
*Stock and Transport Coordination: Coordinate with purchasing to ensure timely availability of goods and manage transport bookings to logistical locations.
*Administrative Tasks: Perform daily reporting, handle complaints, and support inter-departmental queries and requests.
Required Skills & Qualifications: *Experience: Proven track record in a similar customer service or account management role.
*Technical Skills: Proficiency in CRM systems, Microsoft Excel, and other data management software.
*Soft Skills: Excellent communication skills, both verbal and written, are essential. Must be adaptable, culturally sensitive, proactive, resilient, and detail-oriented.
*Industry Knowledge: Understanding of the cruise industry’s dynamics and customer base is highly beneficial.
Personal Attributes: *Adaptability to the dynamic nature of the cruise industry.
*Cultural sensitivity to effectively interact with a diverse clientele.
*Proactive approach to anticipate customer needs and address potential issues.
*Resilience in handling setbacks and maintaining composure under pressure.
*Strong attention to detail to ensure accuracy in all tasks.
*Empathy towards customers’ challenges and pressures.
*Team player with a collaborative attitude.
*Customer-focused mindset with a passion for the cruise industry.
Benefits: *Competitive salary and benefits package.
*Stable, supportive work environment with minimal travel requirements.
*Opportunities for professional growth and development within the company.
To apply for the Internal Account Support position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.