Administrator
Near Stanton, Suffolk
£22,800 per annum + benefits
Full time
Permanent
9:00am to 5:30pm
 
With over 25 years of experience in the residential lettings industry, our client is a recognised leader in the property services sector. Known for delivering top-tier gas and electrical safety inspections and boiler installation services across the UK, the company has earned a reputation for quality and reliability.
 
This is a fantastic opportunity for an out-going enthusiastic person to work in a small but pivotal team that manages some of the key client’s work flow.  The main focus of this job role is to maintain a bespoke data-base, assist in the scheduling of work, answer client telephone calls and email enquiries and up-selling of products.
 
Responsibilities:
*Answering client telephone calls and email enquiries.
*Updating the CRM and converting information into Excel Spreadsheets.
*Speaking to landlords and scheduling appointments for inspections etc. Upselling where possible.
*Checking timeframes of work already scheduled to ensure its within the correct timeframe for compliance.
*Monitoring the progress of cases.
*Uploading certificates to the CRM.
*Reacting to inbound calls.
You will need to:
*Be computer literate and experienced working with Excel and database packages.
*Be highly organised and methodical with a keen eye for detail.
*Be a people person with a friendly manner.
*Be a team player who is happy to assist other team members and collaborate with operational departments.
*Customer services experience would be desirable.
Remuneration and Benefits:
*Hours of Work: 9:00am – 5:30pm – 1 Hour unpaid lunch (flexibility required)
*Salary £22,800 
*Holidays: 20 days + bank holidays rising to 22 days after 1 year’s employment
*Company Pension. Nest Scheme
*Company Sick: Pay 5 days on a rolling 12-month basis
*Free Parking
*15 Hours Paid Medical Time
*Free Private Healthcare with Benenden Health
For more information on this vacancy, please contact Megan Reeve on .