A leading MSP working at enterprise solutions echelon is looking for an experienced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.
Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL).
As well as IT Service Management background, you would be familiar with the following technologies
*Office 365 - user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
*Azure - familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
*EndPoint Manager - MDM, MAM, Compliance, policies
*Networking - converged networks, VLANs, WAN routing, DNS
*Firewalls - Cisco, Draytek, port redirection, NAT, NAPT
*Webhosting - CPanel, Linux
*Telephony - Linux PBX, SIP Trunks, WLR, Call routing
*Connectivity - Leased Lines, LLU, xDSL
*WiFi - 802.x, Footfall, data capture, reporting
*Servers - Windows, Linux, PF Sense, Active Directory, Group Policy
*Workstations - Windows 10+, printing, Office 365
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