Account Manager
Location: Camberley
Salary: £28,000-£35,000 + Quarterly Bonus + Company Car
Hours of work: 8:30am-5:30pm
My client who are based in Camberley are a leading wholesaler for Cleaner, Janitorial and Hygiene Suppliers. Your role is to sell the goods and services we offer to our current customer base. This role is key in driving growth and building relationships with existing clients, helping them achieve their business goals while expanding the company’s revenue. The Account Manager will be expected to balance client satisfaction with business objectives, ensuring both long-term success and profitability
Key Responsibilities and Accountability:
To retain and grow existing business through proactive account management.
Maintain strong relationships with current clients to understand their needs.
Regularly check in with clients to assess satisfaction levels and identify opportunities for additional products or services.
Act as the main point of contact for clients, addressing inquiries and resolving any issues in a timely manner.
Identify upsell and cross-sell opportunities within existing accounts by understanding customer business objectives.
Promote new or additional products/services that would benefit the client and enhance their experience.
Develop tailored proposals and presentations that highlight the value and benefits of additional offerings.
Meet or exceed sales targets and quotas for upselling existing clients.
Focus on retaining existing clients through personalized service and regular follow-ups to ensure their ongoing satisfaction.
Address any potential concerns or challenges clients may have, turning opportunities into long-term partnerships.
Analyse customer usage data and feedback to anticipate needs and provide proactive solutions.
Drive growth by increasing sales to current clients through effective upselling strategies.
Track and report on sales progress, client feedback, and account activity to management.
Collaborate with the sales team to align upselling strategies and opportunities.
Stay informed about the company’s product offerings and services, as well as competitor products, to recommend the most relevant solutions.
Keep up with industry trends and customer challenges to position your offerings as the ideal solution.
Maintain accurate records of client communications, upselling activities, and account status in CRM system.
Prepare regular reports on sales performance, client feedback, and market trends for management.
Work closely with the customer support, product development, and marketing teams to ensure client needs are met and new solutions are effectively delivered.
Skills & Qualifications
Sales Experience: Proven experience in sales, particularly upselling or account management in a B2B environment.
Relationship Building: Strong interpersonal skills, with the ability to build and maintain positive relationships with clients.
Negotiation Skills: Ability to negotiate and close deals effectively while maintaining client satisfaction.
Customer-Centric: A deep understanding of client needs and the ability to present solutions that align with their goals.
Communication: Excellent verbal and written communication skills, including the ability to create compelling proposals and presentations.
Problem-Solving: Strong analytical skills with the ability to identify business challenges and provide tailored solutions.
CRM Proficiency: Experience using CRM software to track client interactions, sales progress, and account details.
Results-Oriented: Ability to meet or exceed sales targets, focusing on driving revenue growth and client satisfaction.