Customer Service Administrator *Location: Northampton
*Job Type: Full-time, Permanent
We are seeking energetic and motivated people to enhance our customer services team. This role is ideal for those who are keen to develop their skills in a dynamic environment and contribute to high-level customer service delivery.
Day-to-day of the role: *Answering account holder query calls and providing basic support.
*Responding to email queries using the ticketing system.
*Processing account holder applications and providing sales advice to new and existing account holders.
*Raising credit and debit invoices and making adjustments to accounts.
*Working closely with the Management and Sales Teams to ensure a seamless service experience for all stakeholders.
Required Skills & Qualifications: *Excellent verbal and written communication skills.
*Strong computer and IT literacy.
*Good attention to detail and highly organised.
*Ability to prioritise effectively in a fast-paced environment.
*Personable and capable of working effectively in a team.
*No prior industry-specific knowledge required; comprehensive training will be provided.
To apply for the Customer Service Administrator position, please submit your CV and a cover letter detailing your interest and relevant experience.