Customer Care Advisor

Start date - ASAP
Salary - £27,000
Location - Manchester - Altrincham - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home
Working Hours - Monday to Friday - 9am - 6pm - No Weekends

Why Join Us?

Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.

What You’ll Do:

* Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
* Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
* Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
* Ensure Compliance: Follow compliance processes to maintain service integrity.
* Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.

Key Responsibilities:

* Provide outstanding customer service on a day-to-day basis.
* Monitor and ensure SLAs are met for all customers.
* Develop and maintain effective communication channels with all departments.
* Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.

What We’re Looking For:

* Customer Focused Individuals
* Attention to Detail: Meticulous in all tasks.
* Enthusiasm to Learn: Keen for continual development.
* Flexibility: Adaptable to undertake specific projects as required.
* Brand Advocacy: Promote companies culture and values.

Who You’ll Work With:

* External: Contractors, Customers, Agencies, Clients.
* Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:

* Flexible approach to work.
* Desire to learn new skills and progress within the company.
* Inspire colleagues by setting a great example.

Ready to Make a Difference?

Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!

Apply Today!
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