Business Unit / Team: Chief Operating Office
Salary range: £40,000 - £55,000 per annum DOE + red-hot benefits
Get out of your comfort zone. Live a life more Virgin.
Our Team
You will work closely with other staff from the Technology Operations and Cyber Security team including 3rd parties to ensure the support and maintenance of the database estate is functional as required, alongside collaborating with project teams to ensure that change within the database environments is managed and controlled effectively and safely.
Following a period of training there will also be a requirement to join a 24/7 on-call rota. The role also requires occasional out of hours paid overtime.
What you’ll be doing
• Proving effective and proactive database support & maintenance of many of the bank’s critical services, which spans across multiple database technologies (predominately Oracle & SQL Server)
• Defect/Incident/Problem investigation across all environments, through to validation and resolution of database issues
• Collaboration with other teams and escalating where necessary to Lead Database Engineers to ensure operational issues are resolved within agreed SLAs
• Promoting Virgin Money by role modelling the required behaviours and contributing to the customer experience whilst being an ambassador for the brand
• Proving effective support and delivery on team objectives and departments goals
• Providing database administrative support and guidance in the shape of:
o Database lifecycle support (provisioning / deletion / patching and upgrading)
o User Access Management
o Back-up and Recovery
o Monitoring and Alerting
o Change and Incident Management
o Troubleshooting and Problem Solving
o Tuning and Optimisation
We need you to have
• Understanding and experience of database administration (Oracle and SQL Server) in a Production setting
• Ability to troubleshoot Production issues and make recommendations for system changes to resolve issues or deliver enhancements
• Experience of undertaking database builds, patching and upgrades
• Experience of High Availability and Disaster Recovery Methods including setup, troubleshooting and support
• Database Performance Tuning and Optimisation skills
• Oracle / Red Hat Linux, Windows, AIX, and Solaris Operating System experience
• Strong willingness to grow and develop as a database administrator and to be a key team player
• Ability to take ownership for your own development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours
• Display collaborative behaviours and excellent verbal / written communication skills
• Effectively manage all stakeholders and ensure that they are kept appropriately informed
• Deliver on all objectives (including functional, departmental, and personal targets/objectives) within agreed timescales and/or targets
• ITIL Service Management awareness (Incident, Change & Problem Management processes)
It’s a bonus if you have but not essential
• Experience of working with PostgreSQL
• Knowledge of setting up and maintaining Oracle Data Guard
• Experience of using Oracle Cloud Control
• Understanding of Grid Infrastructure
• Awareness of Flashback technologies
Red Hot Rewards
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)
And there’s no waiting around, you’ll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ’Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.