*Our client, a reputable organisation in the Telecom industry, is seeking an experienced Order Administrator for their Reading-based Operations team.
*This role involves end-to-end management of the customer order process, ensuring accuracy in sales order processing, data management, and customer support while collaborating with internal teams to enhance operational efficiency.
Client Details
*Our client is a leading Telecom business based in Reading, Berkshire. This vacancy is due to a growing office team.
Description
Key Responsibilities Sales Order Processing
*Process and enter customer orders in the Infor LN ERP system with high accuracy.
*Ensure all required documentation (sales orders, picking lists, export paperwork) is organised and stored according to company standards.
ERP Data Management
*Maintain and update customer information in the ERP system, ensuring data accuracy.
Customer Communication
*Handle customer inquiries via phone and email, providing efficient service to maintain high customer satisfaction.
*Assist customers with inquiries on new or replacement equipment.
Internal Collaboration
*Coordinate with Project Management, Warehousing, and Finance to facilitate order processing and address any invoicing corrections.
Process Improvement
*Work with management to identify and implement improvements in order processing workflows.
Help Desk and Support
*Address queries from the help desk related to orders and replacement equipment in a timely manner.
Team and Culture
*Communicate effectively with team members, managers, and peers.
*Embrace the company’s values and contribute to an inclusive and collaborative work environment.
Safety and Quality
*Commit to personal and team safety in line with the company’s Safety Philosophy and participate in quality initiatives.
Continuous Improvement and Reporting
*Engage in continuous improvement initiatives focusing on safety, quality, and cost efficiency.
*Conduct order analysis and provide ad-hoc reporting for data-driven insights.
Additional Tasks
*Assist with other duties as required to support the operations team.
Profile
Qualifications
*IT literate, with 1-2 years in an administrative or call centre role.
*Proficient in ERP systems (Microsoft Dynamics or similar) and Microsoft Office.
Skills and Experience
*Knowledge of order processing and inventory management, with an understanding of invoicing and export processes.
*Strong communication skills and customer service orientation.
*Detail-oriented, organised, and capable of handling multiple tasks effectively.
*Language skills in Italian, French, or German are a plus.
Job Offer
Interview Process: two-stage interview.
This is an excellent opportunity for a highly organised, detail-oriented individual looking to make an impact in a dynamic, customer-focused team. If you’re ready to bring your order processing expertise to a leading organisation, we encourage you to apply.
3 days in office and 2 days remote working on successful completion of probation period
Benefits package included