Call Centre Agent

Redditch (office based)

£22,308 p/a + potential bonuses (37.5 hours)

Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Call Centre Agent to join their contact centre team in their Redditch office.

The Role of a Call Centre Agent:
*Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
*Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
*Negotiating payment arrangements following client guidelines.
*Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
*Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
*Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
*Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.
To be successful, you must be able to demonstrate:
*Customer service or contact centre experience.
*Excellent communication skills - able to interact effectively at all levels.
*A positive attitude and strong work ethic.
*Confident, professional phone manner.
*Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
*Confident in dealing with customers over the telephone - often in difficult circumstances.
*Friendly and empathetic, with good active listening skills.

This is an excellent opportunity for a call centre agent looking for a new challenge in a rewarding environment.
Interested? Please click the ’APPLY’ button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
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