Team Leader
Based in Fulwood, Preston
£29,000 per year
Monday-Friday and fully onsite
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since it’s launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK
This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.
Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.
Team Leader Main duties:
* To lead a team of underwriters and underwriting support colleagues.

* Ensure that service levels are achieved on a consistent basis.

* Ensure that clearly defined processes and controls are documented and followed for all of the teams’ activities.

* Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.

* Support the personal performance and career development of all staff.

* Meet and exceed all team targets whilst supporting the wider targets for the business.

* To liaise with solicitors, valuers, brokers and customers to secure documentation required to make responsible lending decisions.

* To keep fully up to date and conversant with lending criteria, products and special schemes.

* To develop and maintain business relationships with key partners.

* To underwrite new business in line with more2life policies.

Skills and experience we look for in a Team Leader:
* Experience of managing or leading a team within a call centre or office environment

* Committed to quality; highly compliant.

* Attention to detail.

* Proactive and confident.

* Highly motivated, accurate, methodical and able to prioritise effectively.

* Outstanding written and verbal communication skills.

* Excellent interpersonal skills.

* Strong sense of responsibility and urgency to deliver results.

* Flexible, approachable and have a positive attitude.

* We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we’ll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops
23 days holiday plus bank holidays
Annual well being day
1 charity day per year
Tier 1 pension (5% employee and 8% employer)
Simply Health
Life Assurance