Online Travel Booking Administrator
other jobs Travel Trade Recruitment
Added before 8 Days
- England,North West,Greater Manchester
- full-time
- £22,500 - £26,260 per annum
Job Description:
Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.
Purpose of the Role:
The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.
Key Responsibilities:
* Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem
* Understanding customer needs through effective questioning
* Utilising multiple supplier systems in order to re-book customers holidays
* Process customer payments securely and accurately
* Loading accurately into our back-office system
* Ensuring all information obtained, inputted, and verified is accurate at all times
* Strive to deliver exceptional customer service
* Build and develop key relationships for repeat custom
The Person: Essential Knowledge, Skills and Abilities:
* At least 1 year’s retail travel knowledge
* Travel agency or Tour Operator call centre experience
* Experience of working in a fast-paced environment
* Knowledge of supplier websites
* Computer competent to book holidays swiftly and efficiently
* World and Excel knowledge
* Proficient in packaging multiple products together
* Experienced in GDS (desirable however not essential)
This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.
This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.
Interested?
Please click apply or call Hollie on , alternatively email
Purpose of the Role:
The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.
Key Responsibilities:
* Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem
* Understanding customer needs through effective questioning
* Utilising multiple supplier systems in order to re-book customers holidays
* Process customer payments securely and accurately
* Loading accurately into our back-office system
* Ensuring all information obtained, inputted, and verified is accurate at all times
* Strive to deliver exceptional customer service
* Build and develop key relationships for repeat custom
The Person: Essential Knowledge, Skills and Abilities:
* At least 1 year’s retail travel knowledge
* Travel agency or Tour Operator call centre experience
* Experience of working in a fast-paced environment
* Knowledge of supplier websites
* Computer competent to book holidays swiftly and efficiently
* World and Excel knowledge
* Proficient in packaging multiple products together
* Experienced in GDS (desirable however not essential)
This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.
This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.
Interested?
Please click apply or call Hollie on , alternatively email
Job number 1683766
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Company Details:
Travel Trade Recruitment
Travel Trade Recruitment was established in 2001 and has grown into one of the largest and most reputable travel recruitment consultancies in the UK W...