Job Title: Customer Service Co-ordinator
Location: Caerphilly
Employment Type: Full-Time


Our client pride themselves on delivering exceptional service and building lasting relationships with their customers. They are  looking for a dedicated Customer Service Co-ordinator  to join their dynamic team and help them continue to provide support to their clients. Due to an internal promotion they have an amazing new position.
Key Responsibilities:
*Develop and maintain a thorough understanding of  products, services, and pricing.
*Communicate order statuses, check delivery schedules, and analyze sales history.
*Provide outstanding customer service by keeping customers informed about their orders.
*Collaborate with sales, technical services, and production teams to resolve customer inquiries and complaints.
*Accurately enter and maintain customer records and order statuses in our systems.
*Uphold a professional manner in all customer interactions.
*Participate in training to enhance your skills and knowledge.
*Adhere to health and safety protocols in the workplace.
*Be flexible with working hours to meet deadlines.
*Adapt to new technologies and methods as introduced by the company.
What We’re Looking For:
*A genuine customer service mindset with a passion for helping others.
*Strong communication skills and a professional attitude.
*Ability to work well in a fast-paced environment and think on your feet.
*Proficiency in IT with a keen eye for detail.
*A team player who thrives on collaboration and problem-solving.
Why Join Us?
*Be part of a supportive and friendly team.
*Opportunities for professional development and training.
*Contribute to a company that values customer satisfaction and teamwork.
*Free onsite parking
*Progression
*Hybrid working
*Paid gym membership