IT Support Engineer – Belfast - Permanent – c£40,000 per annum
REED Technology are pleased to announce a collaboration with a managed service provider in Belfast that prides itself on delivering a strong, high quality service to its client base supporting companies of all sizes. Due to recent growth they are looking to add to their team with a new 1st and 3rd line support engineers on a permanent basis


Duties

• Efficient resolution of 3rd line technical issues remotely and responding to technical queries via phone and ticketing system.

• Triage of queries with effective response or escalation.

• Assist Tier 1 and 2 team

• Installation and maintenance of servers, computers, printers, firewalls and network related equipment

• Provision of IT support for clients either on site or remotely with opportunity for project management


Personal Criteria

• Personable with strong communication skills and the ability to establish strong working relationships

• Take on new things quickly with the ability to work within a team and under own initiative

• The ability to explain technical issues in everyday language with strong attention to detail

• Prioritise effectively with good organisational skills and self-motivating.


Technical Criteria
• Strong experience with Desktop support
• Working knowledge of Microsoft Office including Microsoft Windows Server incl: HyperV DNS, DHCP & Active Directory

• Working knowledge of email infrastructure: Exchange & Office365

• Working knowledge of Firewalls

• Networking experience.


Remuneration

This is an opportunity to work with a strong employer in Belfast with a competitive salary and benefits with ongoing learning and development.


What to do next?

If this role sounds right for you please get in touch with the REED Technology team at , alternatively on . We will be able to provide more information about the role and inform you about similar opportunities at REED Technology with leading businesses in IT.