Complaints Officer
other jobs Pertemps Bristol Commercial
Added before 2 hours
- England,South West,Somerset,Bath and North East Somerset
- full-time
- £15.80 - £18.44 per hour
Job Description:
Complaints Officer – Bath
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000
Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm
We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.
Key Responsibilities *Respond to complaints, adhering to established procedures
*Direct complaints to the appropriate department
*Maintain accurate records, documenting all relevant details
*Communicate with visitors, students, and staff via telephone, email, and in person
*Analyse and identify trends in complaints
*Efficiently manage multiple complaints and tasks
Required Experience *Proven experience in handling complaints
*Background in conflict resolution
*Experience within the higher education sector
*Strong organisational skills
*Ability to manage sensitive situations with empathy
If this role interests you, please click "Apply."
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000
Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm
We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.
Key Responsibilities *Respond to complaints, adhering to established procedures
*Direct complaints to the appropriate department
*Maintain accurate records, documenting all relevant details
*Communicate with visitors, students, and staff via telephone, email, and in person
*Analyse and identify trends in complaints
*Efficiently manage multiple complaints and tasks
Required Experience *Proven experience in handling complaints
*Background in conflict resolution
*Experience within the higher education sector
*Strong organisational skills
*Ability to manage sensitive situations with empathy
If this role interests you, please click "Apply."
Job number 1685703
metapel
Company Details:
Pertemps Bristol Commercial
Our journey was started in a small office above a dress shop in Birmingham, by founder Constance Watts.