We are seeking a Temporary Customer Service Advisor who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client’s not-for-profit organisation’s customer service department.
Client Details
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Description
As a Temporary Customer Service Advisor you will be:
*Manage incoming calls and customer service enquiries.
*Identify and assess customer’s needs to achieve satisfaction.
*Provide accurate information using the right methods/tools.
*Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
*Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
Profile
A successful Temporary Customer Service Advisor should have:
*Proven customer support experience or experience as a client service representative.
*Strong phone handling skills and active listening abilities.
*Familiarity with CRM systems and practices.
*Excellent communication and presentation skills.
*The ability to multi-task, prioritise, and manage time effectively.
*Will hold a full UK driving licence (essential) but don’t need access to your own car
*Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis
*Please note employment is subject to a satisfactory DBS check*
*Please note this role is a full time, office based role*
Job Offer
In return, our client can offer:
*Competitive salary
*Immediate start date
*Temp to perm opportunity
*Great career opportunities
*Convenient location in Stockport.
*Professional development opportunities.