Client Advisor immediate start
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Added before 8 Minutes
- England,North West,Greater Manchester
- full-time
- Competitive salary
Job Description:
### Job Introduction
Turning Point is a charity that providing support and encouragement,
delivering innovative services and generally improving life for individuals
affected by drug and alcohol misuse or mental health problems, or those with
learning disabilities.
An exciting new opportunity has arisen for a Client Advisor to join the Global
Service Delivery (GSD) team at Turning Point specifically supporting
individuals seeking support with drug and alcohol misuse. You will provide
first point of contact for clients and professionals wanting to arrange a
referral into Turning Point’s substance misuses services across a wide
geographical reach across the UK.
We are located in the heart of Manchester and are within close proximity to
transport links.
### Role Responsibility
Working as part of a team you will be supporting clients contacting us via
telephone, online and email. You will support inbound call activity including
new referrals and enquiries from new and existing clients, professionals and
staff. Ensuring all contacts are dealt with in a timely, friendly &
professional manner, providing a consistently high quality person centred
service.
As a Client Advisor your main responsibilities will be:
* To answer high volumes of calls in a fast paced contact centre environment
* To carry out initial triage and screening for new clients who want to make a referral for treatment.
* Respond to calls and email enquiries from existing clients and professionals
* To process confidential data accurately and sensitively, in accordance with GDPR and best practice
* To follow process maps for completing referrals and enquiries to ensure full compliance
* To update Turning Points Client Record system and other related systems with new information and keeping existing records accurate and up to date
* Manage and escalate risk in line with agreed processes
* To work towards and exceed performance indicators and service levels set by your manager
### The Ideal Candidate
This area of the business is fast paced, challenging and subject to continuous
change and development. To be considered for the role you will need to be able
to adapt quickly to change, follow due process, remain calm under pressure and
to provide consistent and high levels of customer care.
It is essential that you have excellent communication skills, both written and
verbal, and able to liaise confidently with people at all levels. You will be
able to demonstrate empathy, have a non-judgmental approach when supporting
the wide ranging, diverse client base using our services. PC literacy is a key
requirement and experience of data input into CRM systems and a good
understanding of Microsoft Office.
Previous experience of working within a customer service environment or
contact centre is desirable however we will equally consider applications from
individuals who have previous experience working in service focused on health
and social care or similar. This is a great opportunity for an individual who
is looking to start or progress their career within a leading health and
social care environment.
### About us
As a leading health and social care provider with more than 300 locations
across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every
penny back into our services and people. We never stop believing in change for
the better, and we work constantly to improve the lives of the people we
support.
**What Benefits Will I Receive?**
We know reward looks different to each person and so whether its ways to make
your money go further, a culture supporting recognition and celebration, or
opportunities to boost your career – we want to support you in every way we
can with our total reward package.
You will get 33 days’ paid holiday a year, increasing with each year of
service up to 35 days. Plus the option to buy additional holidays and spread
the cost.
Join our team and discover the comprehensive benefits we offer by following
the link below to explore all the exciting perks available to our employees.
**__[Turning Point
Benefits](https:=https%3A%2F%2Fjobs.turning-
point.co.uk%2Fbenefits.html%3Futm_source%3Djobad%26utm_medium%3Dreferral%26utm_content%3Dbenefits&data=05%7C02%7CKasia.Witan%40turning-
point.co.uk%7C19074af5b35541765a7808dcecf51d2d%7C0e3b206e48d14e3ab5995e7daeec0bb0%7C0%7C0%7C%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=nQyNZelQta9HCVeNxrlxEVA4hHUu92XNaBqBJZ7OHgk%3D&reserved=0)__**
_We reserve the right to close this advert early if we are able to appoint to
the vacancy before the advertised closing date._
Turning Point
### Attached documents
*  [Client Advisor JD.pdf](https:join.turning-point.co.ukmembersmodulesjobV2fdownload.php?j=a127a9cc59eab210&f=acb&mode=job_s2)
[ Apply __](https:join.turning-point.co.ukmembers?j=10668&lang=en&)
Turning Point is a charity that providing support and encouragement,
delivering innovative services and generally improving life for individuals
affected by drug and alcohol misuse or mental health problems, or those with
learning disabilities.
An exciting new opportunity has arisen for a Client Advisor to join the Global
Service Delivery (GSD) team at Turning Point specifically supporting
individuals seeking support with drug and alcohol misuse. You will provide
first point of contact for clients and professionals wanting to arrange a
referral into Turning Point’s substance misuses services across a wide
geographical reach across the UK.
We are located in the heart of Manchester and are within close proximity to
transport links.
### Role Responsibility
Working as part of a team you will be supporting clients contacting us via
telephone, online and email. You will support inbound call activity including
new referrals and enquiries from new and existing clients, professionals and
staff. Ensuring all contacts are dealt with in a timely, friendly &
professional manner, providing a consistently high quality person centred
service.
As a Client Advisor your main responsibilities will be:
* To answer high volumes of calls in a fast paced contact centre environment
* To carry out initial triage and screening for new clients who want to make a referral for treatment.
* Respond to calls and email enquiries from existing clients and professionals
* To process confidential data accurately and sensitively, in accordance with GDPR and best practice
* To follow process maps for completing referrals and enquiries to ensure full compliance
* To update Turning Points Client Record system and other related systems with new information and keeping existing records accurate and up to date
* Manage and escalate risk in line with agreed processes
* To work towards and exceed performance indicators and service levels set by your manager
### The Ideal Candidate
This area of the business is fast paced, challenging and subject to continuous
change and development. To be considered for the role you will need to be able
to adapt quickly to change, follow due process, remain calm under pressure and
to provide consistent and high levels of customer care.
It is essential that you have excellent communication skills, both written and
verbal, and able to liaise confidently with people at all levels. You will be
able to demonstrate empathy, have a non-judgmental approach when supporting
the wide ranging, diverse client base using our services. PC literacy is a key
requirement and experience of data input into CRM systems and a good
understanding of Microsoft Office.
Previous experience of working within a customer service environment or
contact centre is desirable however we will equally consider applications from
individuals who have previous experience working in service focused on health
and social care or similar. This is a great opportunity for an individual who
is looking to start or progress their career within a leading health and
social care environment.
### About us
As a leading health and social care provider with more than 300 locations
across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every
penny back into our services and people. We never stop believing in change for
the better, and we work constantly to improve the lives of the people we
support.
**What Benefits Will I Receive?**
We know reward looks different to each person and so whether its ways to make
your money go further, a culture supporting recognition and celebration, or
opportunities to boost your career – we want to support you in every way we
can with our total reward package.
You will get 33 days’ paid holiday a year, increasing with each year of
service up to 35 days. Plus the option to buy additional holidays and spread
the cost.
Join our team and discover the comprehensive benefits we offer by following
the link below to explore all the exciting perks available to our employees.
**__[Turning Point
Benefits](https:=https%3A%2F%2Fjobs.turning-
point.co.uk%2Fbenefits.html%3Futm_source%3Djobad%26utm_medium%3Dreferral%26utm_content%3Dbenefits&data=05%7C02%7CKasia.Witan%40turning-
point.co.uk%7C19074af5b35541765a7808dcecf51d2d%7C0e3b206e48d14e3ab5995e7daeec0bb0%7C0%7C0%7C%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=nQyNZelQta9HCVeNxrlxEVA4hHUu92XNaBqBJZ7OHgk%3D&reserved=0)__**
_We reserve the right to close this advert early if we are able to appoint to
the vacancy before the advertised closing date._
Turning Point
### Attached documents
*  [Client Advisor JD.pdf](https:join.turning-point.co.ukmembersmodulesjobV2fdownload.php?j=a127a9cc59eab210&f=acb&mode=job_s2)
[ Apply __](https:join.turning-point.co.ukmembers?j=10668&lang=en&)
Job number 1686828