Service Advisor
other jobs React Recruitment Limited
Added before 8 Days
- England,South East,Hampshire
- full-time
- Competitive salary
Job Description:
Our established client is seeking a skilled Service Advisor, the role is permanent, full time - no hybrid working available: Job Title: Service Advisor
Location: Farnborough, Kent
Salary: Competitive, paid monthly
Hours: 42.5 hours per week
Benefits include:
*24 days annual leave per year + duvet day
*Carry over up to 5 days annual leave per year
*1 x Life Assurance
*Company Pensions contribution of up to 5%
*Private Medical Insurance
*OT paid at time and a third when required
*Bonus, incentives and commission schemes
*Monthly Recognition Awards
As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers.
Service Advisor duties will include:
*To control service and repair bookings.
*Support and maintain customer’s service schedules, MOT and O Licence requirements.
*Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
*Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
*Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
*Ensure Health & Safety and safe work practices are met at all times within this positions
*working environment.
*Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
*Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
*To validate & update DMS marketing records for existing customers or create record for new customers
*To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
*To promote other services and products to customer as appropriate
*To liaise effectively with all the service advisors, parts staff and workshop controller
Skills required
*Excellent customer service and organisational skills
*Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers
*An ability to work as a team player within a busy department
*An ability to work unsupervised and adhere to strict deadlines
*Flexible approach to working hours
*Computer literate including Word, Excel, Outlook etc
*Ability to work calmly in an environment that can be pressured
Location: Farnborough, Kent
Salary: Competitive, paid monthly
Hours: 42.5 hours per week
Benefits include:
*24 days annual leave per year + duvet day
*Carry over up to 5 days annual leave per year
*1 x Life Assurance
*Company Pensions contribution of up to 5%
*Private Medical Insurance
*OT paid at time and a third when required
*Bonus, incentives and commission schemes
*Monthly Recognition Awards
As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers.
Service Advisor duties will include:
*To control service and repair bookings.
*Support and maintain customer’s service schedules, MOT and O Licence requirements.
*Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
*Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
*Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
*Ensure Health & Safety and safe work practices are met at all times within this positions
*working environment.
*Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
*Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
*To validate & update DMS marketing records for existing customers or create record for new customers
*To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
*To promote other services and products to customer as appropriate
*To liaise effectively with all the service advisors, parts staff and workshop controller
Skills required
*Excellent customer service and organisational skills
*Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers
*An ability to work as a team player within a busy department
*An ability to work unsupervised and adhere to strict deadlines
*Flexible approach to working hours
*Computer literate including Word, Excel, Outlook etc
*Ability to work calmly in an environment that can be pressured
Job number 1687734