Customer Service Adviser
other jobs Trinity Resource Solutions
Added before 7 Days
- England,South East,Buckinghamshire
- full-time
- £26,000 per annum, inc benefits
Job Description:
Customer Services Executive
We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor.
Key Responsibilities:
*Deal directly with customers either by telephone, email or live chat
*Manage all customer orders as per the internal SOP’s and customer vendor compliance
*Handle and respond efficiently to all general and order specific customer enquiries such as providing pricing and delivery information, complaints, returns and refunds
*Managing return requests
*Obtain and evaluate all relevant information to handle product and service enquiries
*Log details of enquiries, comments and complaints and details of actions taken
*Prepare and distribute customer activity reports
Skills Required:
*Proven customer service experience across a range of business sectors
*Excellent data entry, typing and analytical skills
*Excellent telephone manner
*Strong Ms Office and CRM Skills
*Excellent time management and goal orientated focus
*SAP and Salesforce knowledge is required
What’s in it for you?
*Hybrid working after probation
*Private Medical Insurance
*Private Dental
*Family Discounts
*25 Days Holiday + Bank Holidays
*Plus more!
We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor.
Key Responsibilities:
*Deal directly with customers either by telephone, email or live chat
*Manage all customer orders as per the internal SOP’s and customer vendor compliance
*Handle and respond efficiently to all general and order specific customer enquiries such as providing pricing and delivery information, complaints, returns and refunds
*Managing return requests
*Obtain and evaluate all relevant information to handle product and service enquiries
*Log details of enquiries, comments and complaints and details of actions taken
*Prepare and distribute customer activity reports
Skills Required:
*Proven customer service experience across a range of business sectors
*Excellent data entry, typing and analytical skills
*Excellent telephone manner
*Strong Ms Office and CRM Skills
*Excellent time management and goal orientated focus
*SAP and Salesforce knowledge is required
What’s in it for you?
*Hybrid working after probation
*Private Medical Insurance
*Private Dental
*Family Discounts
*25 Days Holiday + Bank Holidays
*Plus more!
Job number 1688545
metapel
Company Details:
Trinity Resource Solutions
We unlock opportunities and accelerate growth for clients and candidates alike. Operating across the UK, we also support parts of Europe, working on e...