Technical Support Specialist – 2nd line - Freight Experience ESSENTIAL

Ashford, Middlesex
Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)
3 days per week Hybrid (following initial 3 months full time onsite).
The Technical Support Specialist will have the following skills/background;


Essential experience:

• Ability to navigate and work efficiently using IT software.
• 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.
• Freight forwarding ops knowledge
• Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions.
• Liaise with 3rd parties
• Dealing with 2nd / 3rd line queries effectively to competition.
• Patient with excellent customer service skills/commercial awareness
• Excellent Problem Solver and team player
• Confident and able to communicate clearly and effectively
• Ability to communicate and provide great customer service
• Being able to work independently and part of a team
• Able to cope under pressure and meet deadlines
• Great organizational skills
• Outgoing and forward-thinking mindset


Desirable:

• Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).
• Be able to deal with customs clearance processes for import / export and any issues that may arise
• Knowledge of freight software packages


Shift patterns.

• 08:00 – 16:30, 09:00 – 17:30, 10:30 – 19:00 Mon > Fri
• 09:00 – 17:00 Weekends
• 09:00 – 17:00 Bank holidays
• Outside of these times - on-call service. OOHS cover 1-in-8 –19:00 – 08:00. Working a standard 09:00 – 17:30 during OOHs week.


Benefits.

• Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after.
• Coverage by Aviva offered after probation
• Health shield insurance covering such areas as dental, optical etc following a year’s employment
• Life insurance for the sum of £250,000 again following a year’s employment
• Pension Auto enrolment, company currently contribute 8% vs employee 4%