Job Title: Customer Order Administrator Location: Braintree (Parking available on-site)
Salary: £26,000
Job Type: Full-time, Immediate Start
About the Role: Are you looking for an exciting new role with an immediate start? Do you take pride in delivering excellent customer service and enjoy working as part of a close-knit team? We are seeking a Customer Order Administrator / Processor to join our clients team based in Braintree where you will play a key role in ensuring our customers receive top-quality service and support. With a polite and eager telephone manner, strong attention to detail, and the ability to handle busy periods with ease, you’ll be essential to our clients success.
Key Responsibilities: As a Customer Order Processor, your responsibilities will include:
*Processing Sales Orders: Accurately inputting and managing sales orders from customers, ensuring all details are correct and processed efficiently.
*Answering Enquiries: Responding to customer phone and email enquiries in a friendly and professional manner, providing information and resolving issues promptly.
*Liaising with Couriers: Managing any delivery problems by liaising with couriers and ensuring that issues are resolved quickly and to the customer’s satisfaction.
*Arranging Returns: Organising product returns and exchanges, following company procedures to ensure smooth and hassle-free transactions.
*Raising Purchase Orders: Creating and sending purchase orders to suppliers to ensure stock levels are maintained and orders are fulfilled.
Experience & Skills: To be successful in this role, we’re looking for someone who:
*Excellent Customer Service: You are polite, professional, and customer-focused with a strong telephone manner.
*Attention to Detail: You can accurately process orders and check details to ensure nothing is missed.
*Team Player: You work well with others in a small team but are also capable of working independently when needed.
*Able to Handle Pressure: You thrive in busy periods and can maintain a calm and efficient approach even when things get hectic.
*Good Communication Skills: You communicate clearly and effectively with both customers and suppliers.
*Organised: You are methodical in your approach, able to manage multiple tasks and prioritise effectively.
Ideally we are looking for those who can start immediately. We are expecting a strong influx of candidates applying for this role, therefore we will be in touch should your application be successfully shortlisted. Ideally you will be local to Braintree or surrounding areas and MUST have full rights to work in the UK.