Ellis Mason are assisting a small, well established business in their search for a new  CUSTOMER ACCOUNT COORDINATOR .
This may be an exciting role for a graduate! Ideally with some customer service experience. 
The CUSTOMER ACCOUNT COORDINATOR  role is available immediately for the right candidate. 


THE SALARY & BENEFITS

*£25,000-£27,000 per annum
*25 days (plus the standard bank holidays)
*Monday- Thursday 9am to 5pm, early finish Friday!
*Work from home on a Friday
*On-site parking or a 10-minute walk from the train station


THE JOB

The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR , are;
*Compiling and entering complex sales orders onto the SAGE CRM or Excel database
*Involvement in sales projects including new products or industries
*Assisting the Sales team with the production of quotations
*Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc
*Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times
*Informing customers of delivery lead times and potential changes to their order
*Handling incoming calls
*As first port of call on the phone, handling each call appropriately
*Contacting suppliers for quotes and estimates. Following up on order timelines
*Social media engagement; creating social media posts, handling any responses, etc
*Handling the storage of sample packs and print retains
*Saving digital print files in the correct folders online
*Assisting with the creation of data lists; e.g. if given an exhibitor list of contacts from a trade show, researching them, finding contact details, relevant contact names, etc
*General administrative tasks such as; keeping the office tidy, taking the post, responding to e-mails, ordering equipment if requested, and more
*This list is not exhaustive and the role may evolve dependent on the skills of the person