Customer Advisor Advanced
other jobs , Reed
Added before 1 hours
- England,North West,Cumbria
- full-time
- £12.77 per hour
Job Description:
Are you passionate about making a positive impact on people’s lives?
Do you excel in communication and negotiation? If so, we have the perfect role for you!
Role Details:
*Job Title: Customer Service Advisor - Billing
*Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA286AX
*Contract: 12-month temporary assignment with potential to become permanent
*Hourly Pay Rate:£12.77 per hour
*Training: Full training provided, Monday to Friday, 9am - 5pm for 8 weeks
*Working Hours: 4-week rolling rota, 37 hours per week
Role Responsibilities:
We are seeking enthusiastic individuals to provide friendly customer service through various channels, including phone, web-chat, email, or written correspondence. To succeed in this role, you must prioritise your workload, react quickly, and work accurately, all while maintaining integrity, sensitivity, and empathy.
*Deliver the highest levels of customer satisfaction and service at each interaction.
*Manage customer contacts from receipt to resolution, ensuring all promised actions are completed and customers are kept informed.
*Gather customer data to ensure records are complete.
*Investigate and resolve customer queries to their satisfaction.
*Discuss payment method options with customers.
*Aim for telephone resolution.
*Escalate accounts to Team Leaders when necessary to ensure the best outcome for the customer.
*Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds.
*Proactively contact customers based on their interactions and feedback on automated systems.
Rota Option 1 - Standard:
*Week 1: Mon - Fri 9-5
*Week 2: Mon - Fri 10-6 + Sat 8-4 (including rest day)
*Week 3: Mon - Fri 12-8
*Week 4: Mon - Fri 8-4
Rota Option 2 - Shorter Fri & Sat:
*Week 1: Mon - Thu 8-5, Fri 8-12
*Week 2: Mon - Fri 9-6 + Sat 10-2 (including rest day)
*Week 3: Mon - Thu 9-6, Fri 9-1
*Week 4: Mon - Fri 11-8 + Sat 11-3 (including rest day)
Join us and be part of a team that values customer satisfaction and service excellence!
Do you excel in communication and negotiation? If so, we have the perfect role for you!
Role Details:
*Job Title: Customer Service Advisor - Billing
*Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA286AX
*Contract: 12-month temporary assignment with potential to become permanent
*Hourly Pay Rate:£12.77 per hour
*Training: Full training provided, Monday to Friday, 9am - 5pm for 8 weeks
*Working Hours: 4-week rolling rota, 37 hours per week
Role Responsibilities:
We are seeking enthusiastic individuals to provide friendly customer service through various channels, including phone, web-chat, email, or written correspondence. To succeed in this role, you must prioritise your workload, react quickly, and work accurately, all while maintaining integrity, sensitivity, and empathy.
*Deliver the highest levels of customer satisfaction and service at each interaction.
*Manage customer contacts from receipt to resolution, ensuring all promised actions are completed and customers are kept informed.
*Gather customer data to ensure records are complete.
*Investigate and resolve customer queries to their satisfaction.
*Discuss payment method options with customers.
*Aim for telephone resolution.
*Escalate accounts to Team Leaders when necessary to ensure the best outcome for the customer.
*Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds.
*Proactively contact customers based on their interactions and feedback on automated systems.
Rota Option 1 - Standard:
*Week 1: Mon - Fri 9-5
*Week 2: Mon - Fri 10-6 + Sat 8-4 (including rest day)
*Week 3: Mon - Fri 12-8
*Week 4: Mon - Fri 8-4
Rota Option 2 - Shorter Fri & Sat:
*Week 1: Mon - Thu 8-5, Fri 8-12
*Week 2: Mon - Fri 9-6 + Sat 10-2 (including rest day)
*Week 3: Mon - Thu 9-6, Fri 9-1
*Week 4: Mon - Fri 11-8 + Sat 11-3 (including rest day)
Join us and be part of a team that values customer satisfaction and service excellence!
Job number 1689169
metapel
Company Details:
, Reed
Company size: 2,500–4,999 employees
Industry: IT
Reed Specialist Recruitment is the UK’s #1 recruitment agency, with a database of 12 million candidates, expertise in 20 specialist sectors, and...