Job Title: Leasehold and Tenancy Services Officer 
Contract Type: Permanent 
Salary: £33,487 per annum (£36,850 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time 
Working Pattern: Monday – Friday 
Location: Liverpool, Speke, Estuary Boulevard 
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
The difference you will make as a Leasehold and Tenancy Services Officer

You will provide a customer focused, management service to all Home Ownership customers across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with the legislative requirements and compliance Group standards. 

About you

We are looking for someone who: 
*Has up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements.
*CIOH partial/fully qualified or equivalent qualification or experience.
*Excellent attention to detail with the ability to work under pressure delivering to strict deadlines
*Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information.
*Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.


Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
*Competitive pay & generous pension 
*28 days holidays plus bank holidays
*Flexible working options available
*Investment in your learning, personal development and technology
*A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.