Customer Service Manager
other jobs Axon Resourcing Limited
Added before 1 Days
- England,Yorkshire and The Humber,West Yorkshire,Bradford
- full-time
- £30,000 - £35,000 per annum
Job Description:
Job Title: Customer Service Manager / Customer Service Team Leader
Location: Bradford, UK
Salary: £30,000 - £35,000
Hours of Work: 9:00 AM - 5:30 PM (Flexibility required during peak periods)
Reports to: Chief Commercial Officer (CCO)
About the Role
Axon Moore is delighted to partner with a dynamic and fast-growing business in the technology and gaming sector. Our client is a well-established leader in designing and manufacturing high-performance computing solutions, as well as operating a successful e-commerce platform for gaming and tech enthusiasts.
We are seeking an experienced and driven Customer Service Manager/Team Leader to lead and inspire the customer service team. This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.
Key Responsibilities:
*Oversee the daily operations of the customer service team, ensuring KPIs and SLAs are consistently met, with a customer-first approach.
*Manage and supervise a team of customer service representatives, providing clear guidance, support, and constructive feedback.
*Analyse customer feedback and service metrics to identify trends and areas for improvement, implementing solutions to enhance customer satisfaction and loyalty.
*Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
*Develop and execute training programs to up-skill team members and promote a culture of continuous improvement.
*Collaborate with internal departments to streamline processes and improve the overall customer experience.
*Support inbound sales opportunities as part of the role, converting inquiries into satisfied customers.
The Ideal Candidate Will Have:
*Proven experience in a customer service management role or similar, with at least one year of team management experience.
*Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.
*Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
*Exceptional organisational and multitasking abilities, with meticulous attention to detail.
The Perfect Candidate Will Also Possess:
*A strong understanding of technology and the components of a PC.
*Some sales experience, with the ability to handle inbound sales inquiries confidently.
Benefits:
*25 days of annual leave.
*Free on-site parking and EV charging.
*Complimentary fruit and toast.
*Regular free lunches, social events, and team-building activities.
If you are interested in this exciting role please let me know and send your updated CV
Location: Bradford, UK
Salary: £30,000 - £35,000
Hours of Work: 9:00 AM - 5:30 PM (Flexibility required during peak periods)
Reports to: Chief Commercial Officer (CCO)
About the Role
Axon Moore is delighted to partner with a dynamic and fast-growing business in the technology and gaming sector. Our client is a well-established leader in designing and manufacturing high-performance computing solutions, as well as operating a successful e-commerce platform for gaming and tech enthusiasts.
We are seeking an experienced and driven Customer Service Manager/Team Leader to lead and inspire the customer service team. This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.
Key Responsibilities:
*Oversee the daily operations of the customer service team, ensuring KPIs and SLAs are consistently met, with a customer-first approach.
*Manage and supervise a team of customer service representatives, providing clear guidance, support, and constructive feedback.
*Analyse customer feedback and service metrics to identify trends and areas for improvement, implementing solutions to enhance customer satisfaction and loyalty.
*Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
*Develop and execute training programs to up-skill team members and promote a culture of continuous improvement.
*Collaborate with internal departments to streamline processes and improve the overall customer experience.
*Support inbound sales opportunities as part of the role, converting inquiries into satisfied customers.
The Ideal Candidate Will Have:
*Proven experience in a customer service management role or similar, with at least one year of team management experience.
*Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.
*Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
*Exceptional organisational and multitasking abilities, with meticulous attention to detail.
The Perfect Candidate Will Also Possess:
*A strong understanding of technology and the components of a PC.
*Some sales experience, with the ability to handle inbound sales inquiries confidently.
Benefits:
*25 days of annual leave.
*Free on-site parking and EV charging.
*Complimentary fruit and toast.
*Regular free lunches, social events, and team-building activities.
If you are interested in this exciting role please let me know and send your updated CV
Job number 1690009
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Company Details:
Axon Resourcing Limited
Bringing together ambitious talent and compelling opportunity is our focus and our passion. Over the past twelve years we have enabled numerous candid...