Are you looking for a new service driven role in Crawley? My client is seeking an Administration /Customer Service Assistant to join their team on a fixed-term basis for 9 – 12 months. Please keep reading for more information.
Benefits:
*Hybrid working available
*24 days holiday but goes up by 1 after 3 years’ service until 30 days annual leave
*Excellent health benefits
*Yearly team holiday
*Free parking
*Good pension scheme
Day to day responsibilities:
*Handle and respond to customer queries and process orders for both external and internal stakeholders.
*Support the Office and Customer Service Manager by managing customer care calls and assisting with inquiries regarding product information, availability, usage instructions, issues, and complaints.
*Maintain comprehensive product knowledge and manage customer/client phone and web enquiries, including maintaining the database, recording messages, taking orders, and processing them.
*Provide first-class customer service to existing, new, and potential clients via phone, email, and online chat.
*Support in handling customer queries, filing, and logging complaints, and investigating issues with partners to resolve complaints efficiently.
*Perform various office support tasks such as sending out samples, organising travel and meetings for UK employees, and managing post and courier services.
Required Skills & Qualifications:
*Proficiency in phone and email communications.
*Strong skills in MS Word, Excel, and Outlook.
*Ability to work effectively in a small team environment and manage multiple priorities.
*Excellent attention to detail and ability to remain focused on repetitive tasks.
*Flexibility to work additional hours during busy periods and occasional travel for company meetings.
If this role is of interest to you, please apply now.