Job Title: School-Based IT Technician
Overview:
We are seeking a proactive and customer-focused IT professional to provide on-site technical support across school environments. The role involves scheduled and ad-hoc visits to resolve technical issues, maintain IT systems, and support teaching staff with technology. This position is ideal for someone with strong IT troubleshooting skills and a commitment to exceptional customer service.
Key Responsibilities:
*Serve as the in-house IT technician for multiple schools, addressing technical issues and providing tailored advice.
*Own and resolve issues efficiently, ensuring clear communication and client satisfaction.
*Maintain accurate documentation of school IT infrastructure, updates, and support activities.
*Provide first-line support and escalate server issues as needed.
*Install and configure hardware, software, and peripherals, adhering to licensing and security standards.
*Manage school networks, including backups, user accounts, and antivirus updates.
*Offer guidance on web filtering, email filtering, and Firewall setups.
*Support teaching staff in using IT equipment and ensure adherence to school policies.
*Maintain and monitor IT assets, ensuring systems remain functional and secure.
*Liaise with senior management and feedback opportunities for service improvements or upgrades.
Essential Skills:
*IT troubleshooting and support experience.
*Proficiency in Microsoft Windows and Office applications.
*Knowledge of Active Directory, Group Policy, and basic networking (LAN/WAN, DHCP, DNS).
*Familiarity with filtering, safeguarding software, and mobile devices (iOS/Android).
*Experience with Microsoft Windows Servers and networking technologies (Cisco, D-Link).
*Strong communication, organizational, and time management skills.
Desirable Skills:
*Windows Server 2012-2016 administration, SQL maintenance, and VMware/Hyper-V knowledge.
*Experience with Cisco Meraki, WatchGuard, and Veeam.
Requirements:
*Full UK driving license.
*Enhanced DBS certification.