Customer Services Advisor until Christmas 2024
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers). These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week). Shifts are given two weeks in advance and you can swop with other team members if you need to.
The hourly rate for the job is £12.00 for all hours worked up to 37.5 each week.
A bonus of £1.00 per hour (contracted hours only) will be made to Advisers who do not have any time off during their contract. This will be paid in the final pay packet.
The contract will start on Wednesday 20th November and will run until 24th December
As part of the Member Services team you will be the first point of contact for members, dealing with their orders and enquiries via the telephone, Live Chat or Ignite email system, providing a positive customer service experience.
Main duties:
*Sales order processing and helping members with product selection
*Demonstrating awareness and knowledge of current products and services
*Handling enquiries and processing applications from new/potential members
*Dealing with enquiries including delivery, accounts and stock issues
*Investigating and completing quality issues
*Taking ownership of complaints
*Dealing with and respond to, member call backs in a proactive manner
*Handling amendments of subscription schemes
*Dealing with members reserves; enquiries and withdrawals, understanding
In Bond and Duty Paid
*Handling Service Recovery; processing credit notes, refunds, RMA, manual invoices and replacement orders
*Handling more involved enquiries
*Attending personal development sessions, including product and digital
*Responsible for any other reasonable duties as directed by the Member Services Team Leaders/Manager
Experience
*Previous inbound customer service experience an advantage
*A good communicator with an excellent telephone manner
*Good Word and Excel skills
*Good attention to detail
*Educated to A ’Level or equivalent
*Motivated and enthusiastic
*Good listener
*Able to work one Saturday a month on a rota
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.