Job Title: Service Delivery Manager - Insurance
Location: Brighton
Contract Details: Permanent, Full Time
Salary: Competitive + extensive benefits
About Our Client:
Our client is a leading organisation in their industry, offering a wide range of services to their clients. They are committed to providing exceptional service and tailor-made solutions to meet the unique needs of their customers.
Benefits & Perks:
*Competitive salary with attractive benefits package
*Opportunities for professional development and growth
*Collaborative and inclusive work environment
*Flexible working arrangements
*Exciting and challenging projects
Responsibilities:
*Work with managers to bridge the communication between insurance teams, brokers and insurers.
*Make sure insurers get the best possible service.
*Be the go-to person for any insurance-related issues, helping strengthen relationships with insurers and setting up key meetings.
*Help track and improve performance goals for the team, making sure they meet set standards.
*Provide regular updates to management on goals, projects, and any issues with insurers.
*Quickly send issues to the right teams to get them resolved.
*Handle credit control requests from insurers and manage settlement responses.
*Help the insurance teams with resolving questions on payments, reviewing performance with insurers, and making sure issues are tracked and resolved quickly.
*Assist managers in handling escalated issues, identifying training needs, and giving constructive feedback to team members during regular meetings and annual reviews.
Essential (Knowledge, skills, qualifications, experience):
*Background in finance or insurance.
*Previous experience in successfully managing a team.
*Working knowledge of computer desktop software commonly used in insurance broking, including Microsoft Office suite, Excel, Power BI, Sector, and A4B.
*Strong team player with excellent communication skills, both verbal and written.
*Ability to maintain positive and successful business relationships with colleagues, clients, insurers, and third-party providers.
*Strong analytical skills with attention to detail.
*Familiarity with general and legal principles applicable to insurance, particularly FSA client money rules.
Desirable (Knowledge, skills, qualifications, experience):
*Additional certifications or qualifications relevant to the insurance industry.
*Experience in managing service delivery in a similar role.
*Knowledge of industry trends and best practises.
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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