The Company you will be working for:
Our client is an reputable software company based in Newcastle, supporting an international blue-chip customer base. Theyare currently looking for an Inbound Technical Support Advisor with troublshooting experience to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.
Rewards and Benefits on offer;
*Great Working Environment - a very friendly culture and team atmosphere
*Immediate start
*Permanent position
*Working with an incredibly successful organisation
*Woking Monday to Friday
*Hybrid working available!
The Role you will be doing:
*To take ownership & accountability for offering solutions that benefit our customers
*To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
*To ensure excellent customer service standards are delivered at all times.
*Demonstrating empathy by consistently seeing the customers point of view
*Supporting & embracing change with a positive ’can do’ approach
*To take on board all relevant training and demonstrate a comprehensive understanding products and services
*To recognise opportunities to ’add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities
*To proactively contribute to the success of the team by sharing knowledge and ideas.
*To take ownership and always look for areas of improvement and self-development
*To demonstrate and deliver exceptional problem solving and trouble shooting skills
*To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
*To adapt your communication style to suit the customer.
About you;
*Exceptional communication and organisation skills - and the ability to follow through and manage a larger workload
*Troubleshooting and Technical Support Experience is essential
*A proven ability to adapt to a fast paced and continually changing environment
*Desire to work with a team and learn from other team members.
*Knowledgeable of customer business needs
*Motivated by team work and resolving tasks and issues
*High ethics and standards
*Good problem-solving skills
*Thinks through consequences of actions and can present clear rationale for decision making
*Able to negotiate effectively and handle difficult and confrontational situations