Senior 3rd Line Technical Lead MSP - Preston - £50,000
other jobs Bond Williams
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- England,North West,Lancashire,Preston
- full-time
- £40,000 - £50,000 per annum
Job Description:
A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional? We’re looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities:
*Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
*Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
*Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
*Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
What You’ll Do:
*On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
*Remote Support: Provide remote support to customers across our group.
*Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
*Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
*Office 365: Utilize your knowledge of the Office 365 environment.
*Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
*IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.
Requirements:
*Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
*Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
*Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
*Must hold full driver’s license
*Previous experience working for a MSP essential
The company:
*Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
*Friendly Team: Work with a supportive and collaborative team.
*Growth Opportunities: Develop your skills and advance your career in IT support.
Additional Information:
Salary for this role is competitive up to £50,000 dependant on experience
Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.
Benefits Include:
*25 days holiday + Bank holidays
*Birthday day leave
*Income protection
*Life assurance
*Private health
*And many more!
How to apply:
If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Are you an enthusiastic, customer-focused IT professional? We’re looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities:
*Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
*Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
*Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
*Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
What You’ll Do:
*On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
*Remote Support: Provide remote support to customers across our group.
*Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
*Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
*Office 365: Utilize your knowledge of the Office 365 environment.
*Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
*IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.
Requirements:
*Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
*Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
*Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
*Must hold full driver’s license
*Previous experience working for a MSP essential
The company:
*Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
*Friendly Team: Work with a supportive and collaborative team.
*Growth Opportunities: Develop your skills and advance your career in IT support.
Additional Information:
Salary for this role is competitive up to £50,000 dependant on experience
Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.
Benefits Include:
*25 days holiday + Bank holidays
*Birthday day leave
*Income protection
*Life assurance
*Private health
*And many more!
How to apply:
If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Job number 1693203
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Company Details:
Bond Williams
Company size: 20–49 employees
Industry: Recruitment Consultancy
Bond Williams Professional Recruitment is a well-established independent recruitment agency that work with some of the leading companies and organisat...