Customer Service Administrator
Full-time
Permanent
Monday to Friday 8:30am - 4:30pm
Up to £25,000 per annum

Hales Group are recruiting a Customer Service Administrator for their client based in Watton.
 
Working as a Customer Service Administrator, you will provide a high quality external and internal sales support service and will find yourself working in a small, friendly and supportive team.

Principal accountabilities to include:
*Contacting qualified customer enquires
*Managing incoming requests
*Processing orders
*Receiving incoming calls and forwarding them to relevant personal
*Creating and sending invoices
*Qualifying incoming enquiries
*Supporting the selling process with the externa sales team
*Taking over tasks in absence of the sales team member
*Maintaining the CRM system
*Updating price lists
*Managing and recording client complaints
*Sending and recording customer satisfaction surveys
Required experience and skills:
*Previous experience in a sales office environment
*Knowledge of sales processes and customer service
*Ability to work in a team and assist with other departments including Logistics and Sales Teams
*Software knowledge (MS Office and preferably SAP Business One)
*A highly organised nature, with excellent attention to detail
*Solution oriented, and a desire to exceed customer expectations
*Confident communication skills, both verbal and written
Holiday Entitlement: 

20 days per year, rising by 1 day per year to a maximum of 25 days 

If you have the relevant skills and experience, please apply today, with your updated CV, or call our Thetford office on , asking for Janine Broughton.