Customer Service Operations Manager
other jobs Talk Staff
Added before 3 Days
- England,East Midlands,Derbyshire
- full-time
- £35,000 per annum
Job Description:
Are you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper?
If so we have an excellent Operational Manager role that could be perfect for you.
We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.
To be considered for the role, you’ll require the following essentials:
*A Management Level 5 qualification or previous experience in a managerial role.
*Fundamental understanding of contact centre operational management.
*Excellent motivation and team management skills.
*Highly analytical with attention to detail.
*Ability to work on own initiative with a pro-active approach.
*Ability to manage individual performance.
*Excellent IT knowledge, particularly Excel and PowerPoint.
*Flexibility to work within fluctuating business needs and tight deadlines.
Within this position, you’ll also be:
*Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
*Work with a team of Operational Managers to ensure alignment of goals and objectives.
*Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
*Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
*Lead the way by mentoring and developing individuals.
*Consistently deliver optimum efficiency of skills & resource.
*Understanding and presenting of clear M.I data.
*Working with current processes and delivering improvements to all operational functions.
Salary & Working Hours
*Salary is £ 33000 pa plus bonus
*Monday to Friday and 1/5 weekends
*25 days holidays plus Banks,
*Amazing pension scheme,
*Free on site parking,
*Subsidised restaurant,
*International development opportunities,
*Subsidised private healthcare to name a few
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
See our website for more details and jobs available - http://jobs
If so we have an excellent Operational Manager role that could be perfect for you.
We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.
To be considered for the role, you’ll require the following essentials:
*A Management Level 5 qualification or previous experience in a managerial role.
*Fundamental understanding of contact centre operational management.
*Excellent motivation and team management skills.
*Highly analytical with attention to detail.
*Ability to work on own initiative with a pro-active approach.
*Ability to manage individual performance.
*Excellent IT knowledge, particularly Excel and PowerPoint.
*Flexibility to work within fluctuating business needs and tight deadlines.
Within this position, you’ll also be:
*Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
*Work with a team of Operational Managers to ensure alignment of goals and objectives.
*Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
*Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
*Lead the way by mentoring and developing individuals.
*Consistently deliver optimum efficiency of skills & resource.
*Understanding and presenting of clear M.I data.
*Working with current processes and delivering improvements to all operational functions.
Salary & Working Hours
*Salary is £ 33000 pa plus bonus
*Monday to Friday and 1/5 weekends
*25 days holidays plus Banks,
*Amazing pension scheme,
*Free on site parking,
*Subsidised restaurant,
*International development opportunities,
*Subsidised private healthcare to name a few
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
See our website for more details and jobs available - http://jobs
Job number 1695527
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Company Details:
Talk Staff
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